By Franklin Ocheneyi
“STANDARDS Organisation of Nigeria (SON) has so far trained about 40 of its staff from different departments on Alternative Dispute Resolution (ADR) techniques, and plans to train many more.”ADR refers to any means of settling disputes outside of the courtroom.
OsitaAboloma the Director- General, SON, said that the move by the agency was aimed at saving costs while also mitigating the suspension of economic activities that might arise from enforcing its statutory regulatory functions on importers of sub-standard goods to the country
Speaking during the flag- off of the ADR training of the agency’s States Coordinators in the Northern Zone, held in Abuja, he stated that ADR provides greater choices for settlement of disputes and misunderstandings in the workplace, businesses and private interactions under a win-win situation.
He added that ADR has been used as an instrument of standardisation and quality assurance in developing economies across the world, hence, Nigeria needed to follow the trend in its quest to achieve economic growth and development.
Aboloma said the agency has been empowering its staff with skills to handle conflicts that may arise from complaints handling, market survey and stakeholders engagement.