By Gilbert Ekugbe
“STAKEHOLDERS in the e-commerce space should adhere strictly to standards in order to provide solutions that would ensure safe and secure transactions, assurance of quality, consumer protection and boost the sector.’
Osita Aboloma, Director- General, Standards Organisation of Nigeria (SON charged stakeholders in the sector during a stakeholders’ forum in Lagos.
Represented by the Director, Corporate Affairs, SON, Dr. Paul Angya, pointed out that with the increasing volumes of consumer complaints being received on the quality of products and services sold online, it has become necessary to have a robust regulatory framework in place to drive the e-commerce sector.
He stressed on the role of standards and quality regulation in electronic commerce, and stated that imbibing standards in e-Commerce would go a long way to facilitate trade, promote global competitiveness, economic growth and development.
“e-Commerce as the name implies is a business that is on the rise hence it is apt and crucial for the standardisation and regulation of the quality of products and services being traded through the cyberspace,” he said.
On his part, Babatunde Irukera , Director-General, Consumer Protection Council (CPC), said that e-commerce is the way of the future, pointing out that technology is disrupting the traditional ways of commerce and trade.
He noted that as consumers are becoming more sophisticated, so also is the role of consumer protecting authorities all over the world to ensure that they are as dynamic as the sophistication of consumers.